Service is More Than Just a Job

How good, agile service enhances a company’s reputation and becomes a gateway to the customer?

Germany is not a service desert: For pharmaceutical machinery manufacturer Glatt, the after-sales service team is a source of pride. Martin Zemke’s technicians are available around the clock for customers worldwide. In an interview, Zemke reveals what makes the difference.

PROCESS Vogel, 24.09.2021 Author/ Editor: Anke Geipel-Kern / Ahlam Rais