Disruptions to production are enormously expensive. When a machine comes to a standstill, professional service is crucial in pharmaceuticals production.
Glatt’s new Service Portal pledges swift help. As soon as the operator presses the service button on the machine’s control panel, a hotline specialist answers from the terminal’s monitor. The hotline specialist then uses a remote access to provide a fast diagnosis and instructs the machine’s operator on how to locate and eradicate the fault. Glatt´s service network is notified if the malfunction can’t be put right directly. This means accelerated solution providing within performed analysis.